Privacy Policy

At HAM (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) of South Africa. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website [https://visionaryham.com/], use our services, or otherwise interact with us.

By engaging with us, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

1. Purpose of this Policy

This Privacy Policy explains how HAM processes your personal information, in line with POPIA. It outlines your rights, how to exercise them, and how we protect your personal information.

2. What Personal Information Do We Collect?

Information You Provide Voluntarily

Full Name
Contact Details (email address, phone number)
Physical/Postal Address
Company/Organisation details
Payment details (processed securely through third-party payment processors)
ID number (where required for legal purposes)
Any personal information voluntarily provided in communication with us (e.g., email, social media, contact forms)
Consent preferences (opt-ins/opt-outs)

Information We Collect Automatically

IP address
Geographic location (approximate)
Device type and browser information
Pages visited and time spent on our site
Referral source
Cookies and tracking technologies (see Cookies section)

3. Legal Basis for Processing Personal Information

HAM processes your personal information on the following grounds:

Consent: Where you provide explicit consent (e.g., signing up for newsletters)
Contractual necessity: To fulfil a service or agreement with you
Legal obligation: Where processing is required by law
Legitimate interest: For business operations and communications that are beneficial to both parties

4. How We Use Your Personal Information

We use your personal information to:

Provide services or products requested by you
Process bookings, payments, and donations securely
Communicate with you about events, services, news, and updates
Send email campaigns, newsletters, and promotional offers (with your consent)
Respond to inquiries or support requests
Personalise and enhance your website experience
Comply with legal and regulatory obligations
Analyse website traffic and user behaviour for improvement

5. Email Marketing, Newsletters & Consent

HAM runs email campaigns to share:

Event updates
Exclusive offers and promotions
Newsletter content
Thought leadership, blog updates, and industry insights

How We Obtain Consent:

Through website opt-in forms (subscription pop-ups, contact forms)
Through event registrations where consent is requested
By signing consent forms during physical or virtual events

Opting Out:

You can opt out of receiving marketing communications at any time by:

Clicking the "unsubscribe" link at the bottom of any email
Contacting us here

We will respect your choice and ensure your preferences are updated promptly.

6. Sharing and Disclosure of Personal Information

HAM does not sell personal information. We may share personal information with:

Service Providers and Operators: E.g., payment processors, email marketing platforms (Wix, Mailchimp, HubSpot, etc.), CRM providers, cloud storage services. These operators process your data on our behalf, under strict confidentiality and data protection terms.
Legal or Regulatory Authorities: Where required by law, regulation, or legal process.
Business Transfers: In connection with mergers, sales, or asset transfers.

We ensure any third parties we work with adhere to POPIA and offer adequate data protection standards.

7. Data Security and Protection Measures

We take all reasonable, appropriate technical and organisational steps to secure the confidentiality and integrity of your personal information, including:

Encryption of data in transit and at rest
Secure servers and firewalls
Access control protocols (only authorised personnel access personal data)
Regular audits and security assessments

Despite our efforts, no transmission over the internet is 100% secure. You acknowledge this risk when submitting personal data online.

8. Retention of Personal Information

HAM retains personal information:

As long as necessary to fulfil the purpose for which it was collected
As required by legal, regulatory, and accounting obligations
Until consent is withdrawn (in cases where processing is based on consent)

After retention periods end, we securely delete or anonymise your personal information.

9. Your Rights as a Data Subject Under POPIA

You have the right to:

Access: Request a copy of your personal information held by us
Correction: Request corrections to inaccurate or outdated data
Erasure: Request deletion or destruction of personal data no longer needed
Object: Object to processing for direct marketing purposes
Withdraw Consent: Withdraw previously given consent at any time
Complain: Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, email us here

10. Information Regulator Contact Details

If you feel HAM has not handled your request adequately, you can contact:

The Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

11. Cookies and Tracking Technologies

HAM’s website uses cookies and similar technologies to:

Enhance user experience
Track and analyse website usage and trends
Facilitate marketing and advertising efforts (including Google Analytics and Facebook Pixel)

Types of Cookies We Use:

Essential Cookies: For basic site functionality
Analytical Cookies: For understanding website usage (Google Analytics)
Marketing Cookies: For advertising and retargeting

You can manage or disable cookies via your browser settings. Note that disabling cookies may affect the functionality of our website.

For more information, see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. HAM is not responsible for its privacy practices. Please review their privacy policies before providing personal data.

13. Processing Personal Information of Minors

HAM does not knowingly collect or process personal information from individuals under the age of 18 without verified parental or guardian consent. If we become aware of such processing without consent, we will take steps to delete the data immediately.

14. Cross-Border Transfers of Personal Information

HAM may transfer your personal information outside South Africa. In such cases, we ensure:

The recipient country offers adequate protection (aligned with POPIA requirements)
Binding agreements are in place to ensure the security of your data

15. PAIA Manual

As per the Promotion of Access to Information Act (PAIA), HAM’s PAIA Manual outlines the process for accessing records held by HAM. You can request access to this manual by contacting [insert email address].

16. Changes to this Privacy Policy

HAM reserves the right to amend this Privacy Policy at any time. We will post the updated policy on our website with the new effective date. Significant changes will be communicated via email or website notifications where appropriate.

17. Contact Details

For questions about this Privacy Policy, your rights, or your personal data, contact us here.

Website: https://visionaryham.com/
Physical Address: Cape Town, South Africa

18. Consent Clause for Website Visitors and Subscribers

By submitting your personal information on this website (e.g., completing a contact form, subscribing to our newsletter, or registering for an event), you:

Consent to the processing of your personal information in accordance with this Privacy Policy.
Confirm that you are over the age of 18, or have consent from a legal guardian if under 18.
Accept that your personal information may be used for direct marketing purposes where you have opted-in.